Email Account Help

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How to setup email on your device

When you have purchased a web hosting package from KPH Media, it will always come with some free email. You have two options to start using your new email accounts :

  • Webmail - an online service which you can accress from any browser. You can log into Webmail here:
    https://webmail.irishdomains.com/

  • Email client software - an app or software product such as Microsoft Outlook or Apple Mail.
Outlook and Apple Mail setup instructions are detailed below.

This is a guide on how to set up KPH Media Shared Hosting email on Microsoft Outlook 2019. We would recommend that you check that you have the correct password for the email account by testing it via the webmail login here:

https://webmail.irishdomains.com/

  • The username is always the full email address, in the format yourname@yourdomain.com or yourname@yourdomain.ie
  • The password is the one supplied to you

If you find that the login is not working via the webmail link above - then it's probably not the correct password and you will need to contact KPH Media and request a new password.

Setting up the email account on a device

Outlook will try to fetch setup information automatically but will be unable to do so, as such you need to keep clicking Connect (or Next) until it lets you proceed to the next step to enter details manually.

1. Open Outlook
1.1 Go to File >> Add Account and type in your email address
Note that you need to ensure you tick "Let me set up my account manually" and then click Connect. outlook 2019
2. Choose IMAP from the list shown
outlook 2019
3. Type in your password
outlook 2019
You will be presented with this screen, enter the information as per the image below.
Note that you must use qmail.irishdomains.com as the Incoming (Port 143) and Outgoing (Port 587) server hostnames.
If you enable Encryption:
  • Use 993 and SSL/TLS for the Incoming Connection
  • Use 587 and STARTTLS (or TLS) for the Outgoing connection.
outlook 2019
4. The Account should now be added successfully.
We recommend unchecking the box for "Outlook Mobile" and then click OK to finish the process.
outlook 2019
If you have any queries on this, please contact Chris - click the following button to send a support request:

Ask for help

This is a guide on how to set up KPH Media Shared Hosting email on Microsoft Outlook 2016. We would recommend that you check that you have the correct password for the email account by testing it via the webmail login here:

https://webmail.irishdomains.com/

  • The username is always the full email address, in the format yourname@yourdomain.com or yourname@yourdomain.ie
  • The password is the one supplied to you

If you find that the login is not working via the webmail link above - then it's probably not the correct password and you will need to contact KPH Media and request a new password.

Outlook 2016

  1. Click Start and then type "Control Panel" and press enter on the keyboard.
  2. Choose "Mail (Microsoft Outlook 2016)"
  3. Click on "Email accounts".
  4. Click on "File"
  5. Click on "Account Settings" (On the info section)
  6. Click on "New" ("Change" if the account already exists)
  7. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next (If creating new)
  8. Click on "Manually configure server settings or additional server types" and press Next
  9. Click on "Internet E-Mail" and press "Next" (If creating new)
Fill in the various fields as follows
  • Your Name: Whatever name you want to appear on your Emails.
  • E-Mail Address: Your full email address.
  • Account Type: POP3 (or IMAP if you want to use IMAP).
  • Incoming Mail Server: qmail.irishdomains.com.
  • User Name: Your full email address.
  • Password: The password you assigned to the email account when it was created.
Then complete the configuration of the Outgoing Server settings.
  • Press "More Settings" and go to "Outgoing Server".
  • Select "My outgoing server (SMTP) requires authentication".
  • You can set it to "Use same settings as my incoming mail server".
  • Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.
Press Next and Finish to finish setting up the email account.

Outlook 2010/2013

Open Outlook on your device and carry out the following steps.
  1. Click on "File"
  2. Click on "Account Settings" (On the info section)
  3. Click on "New" ("Change" if the account already exists)
  4. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next (If creating new)
  5. Click on "Manually configure server settings or additional server types" and press Next
  6. Click on "Internet E-Mail" and press "Next" (If creating new)
Fill in the various fields as follows
  • Your Name: Whatever name you want to appear on your Emails.
  • E-Mail Address: Your full email address.
  • Account Type: POP3 (or IMAP if you want to use IMAP).
  • Incoming Mail Server: qmail.irishdomains.com
  • Outgoing Mail Server (SMTP): qmail.irishdomains.com
  • User Name: Your full email address.
  • Password: The password you assigned to the email account when it was created.
Then complete the configuration of the Outgoing Server settings.
  • Press "More Settings" and go to "Outgoing Server".
  • Select "My outgoing server (SMTP) requires authentication".
  • You can set it to "Use same settings as my incoming mail server".
  • Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.
Press Next and Finish to finish setting up the email account.

Outlook 2007

Open Outlook on your device and carry out the following steps.
  1. Click on "Tools"
  2. Click on "Account Settings"
  3. Click on "New"
  4. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next
  5. Click on "Manually configure server settings or additional server types" and press Next
  6. Click on "Internet E-Mail" and press "Next"
Fill in the various fields as follows
  • Your Name: Whatever name you want to appear on your Emails.
  • E-Mail Address: Your full email address.
  • Account Type: POP3 (or IMAP if you want to use IMAP).
  • Incoming Mail Server: qmail.irishdomains.com
  • Outgoing Mail Server (SMTP): qmail.irishdomains.com
  • User Name: Your full email address.
  • Password: The password you assigned to the email account when it was created.
Then complete the configuration of the Outgoing Server settings.
  • Press "More Settings" and go to "Outgoing Server".
  • Select "My outgoing server (SMTP) requires authentication".
  • You can set it to "Use same settings as my incoming mail server".
  • Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.
Press Next and Finish to finish setting up the email account.

Outlook 2003

Open Outlook 2003 on your device and carry out the following steps.
  1. Click on "Tools".
  2. Click on "EMail Accounts".
  3. Click on "Add new email account".
  4. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next.
Fill in the various fields as follows
  • Your Name: Whatever name you want to appear on your Emails.
  • E-Mail Address: Your full email address.
  • Account Type: POP3 (or IMAP if you want to use IMAP).
  • Incoming Mail Server: qmail.irishdomains.com
  • Outgoing Mail Server (SMTP): qmail.irishdomains.com
  • User Name: Your full email address.
  • Password: The password you assigned to the email account when it was created.
Then complete the configuration of the Outgoing Server settings.
  • Press "More Settings" and go to "Outgoing Server".
  • Select "My outgoing server (SMTP) requires authentication".
  • You can set it to "Use same settings as my incoming mail server".
  • Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.

Press Next and Finish to finish setting up the email account.

If you have any queries on this, please contact Chris - click the following button to send a support request:

Ask for help

We would recommend that you check that you have the correct password for the email account by testing it via the webmail login here:

https://webmail.irishdomains.com/

  • The username is always the full email address, in the format yourname@yourdomain.com or yourname@yourdomain.ie
  • The password is the one supplied to you

If you find that the login is not working via the webmail link above - then it's probably not the correct password and you will need to contact KPH Media and request a new password.

Apple Mail setup instructions

Please ensure to follow these instructions carefully as Mac Mail will not accept the email address unless these settings are specified.

1. Open Up Mac Mail and browse to the following:
Mail > Add Account > Other Mail Account
2. Provide the following settings:
Name: What you would like others to see when you send them an email
Email address: The email address you are adding to Mac Mail
Password: The password for this specific email address you are adding
3. Click Next and the provide the server information as requested:
Account Type: We would recommend IMAP
Incoming & Outgoing Mail Server: both qmail.irishdomains.com
4. If you receive an error regarding 'Unable to verify account settings', proceed regardless.
5. Browse to the following:
Mail > Preferences > Accounts > Select email account > Server Settings

6. Ensure the following settings are applied:
- Disable 'Automatically manage connection settings' for both Incoming and Outgoing
- Host name: qmail.irishdomains.com for all host name fields
- Type the full email address for the username, and put in the password. Fill these out for both incoming and outgoing.
- Authentication: Password for both incoming and outgoing
- Use TLS/SSL must be enabled for both incoming and outgoing
7. Finally, browse to the following and ensure these settings are applied:
Mail > Preferences > Accounts > Outgoing Mail > Account: Edit SMTP Server List

- Ensure 'Automatically manage connection settings' is disabled in here also
- Insert the same username, password and host name as above : qmail.irishdomains.com
- Port number for the outgoing server should be 587
If you have any queries on this, please contact Chris - click the following button to send a support request:

Ask for help